Payment and terms

Nothing here is unusual, but it is written down, because in this market a written process is itself a differentiator.

Deposits

Typically 20–30% of the machine price, payable once you have seen the verification pack and signed a sale agreement that identifies the machine by serial number. A deposit is held against that specific unit. We do not request deposits against an unidentified "machine of this type".

Balance

Due on or before delivery. For sourced equipment, the balance schedule is set against shipping milestones and written into the agreement before anything ships.

Methods

Bank transfer to a company account is standard. For larger and fleet purchases, a letter of credit is often preferable for both sides and we are comfortable working that way. We do not take cash for machine purchases.

What the sale agreement covers

• The machine, identified by make, model, year and serial number
• Condition as reported in the verification pack, attached to the agreement
• Total price with each component shown separately, in AED
• Payment schedule
• Delivery date and location
• Who bears which costs at each stage

Currency

We quote in AED for UAE delivery. For re-export and cross-border sales we can quote in USD. The quoted rate is fixed for the validity period stated on the quotation.

Import duty and VAT

Where duty and VAT apply, they are shown as separate lines on the quotation rather than absorbed into a single figure — so you can see what you are paying the government and what you are paying us.

Fraud

We invoice from a company account. We never request payment to a personal account, and we never change bank details by email mid-transaction. If you receive instructions that appear to be from us and do either of those things, treat them as fraudulent, do not act, and call +971 58 594 4655 to verify. This is the most common way buyers in this industry lose money and it is entirely preventable by one phone call.